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Shipping Policy

Yes! We ship anywhere in the world via DHL.

Our processing time is between 1-3 business days. Orders placed during the weekend will be processed on the next business day. Once shipped, you can expect your order via DHL within 3–6 business days. If you have a question about the status of your already-shipped order, please reference the tracking number in your confirmation email and track your package via DHL.

If you still have additional questions which the tracking information does not answer, email us at Please allow at least 24 hours to receive a response. We’re a small team, but we will respond as soon as we can!

Shipping rates are calculated at checkout, based on the weight of items selected and destination. These rates are determined by DHL, and we have no control over the rate that you are charged. Please contact us if you would like to arrange your own delivery.

Some countries might be subject to customs and taxes upon delivery. Please check with your DHL express services in your country before you order.

Prices and delivery charges displayed on our website do not include any duties your home country may charge you upon receiving your products. If you do incur incremental duties, please note that these will not be borne by Siwa as they are charged by the government of your home country. Unfortunately we are unable to tell whether you will be charged or how much you will be charged.

Please Note: If you refuse to pay the cost of any customs/duty charges you may incur, you shall be 100% responsible for the extra charge to return the package back to Siwa in Ghana. In the event that the package is kept at DHL due to refusal to pay customs charges, we shall not be able to process a refund.

From the time your package leaves our hands until it is delivered to your address, all shipping liability lies with DHL Worldwide Express services in your country. Please contact the DHL Worldwide Express services in your country with any shipping related issues.